Account, help and troubleshooting

Your settings, syncing, getting help, and what to do when something isn't right.

Everything here is under Account: tap the person icon at the top right of any tab.

Preferences

Directions app: open airport directions in Google Maps or Waze.
Track drives outside shifts: see Track drives outside shifts.
Reminders: see Shift reminders.
Send crash reports: on by default. Turn it off if you’d rather not send them.

Row	What it does
Import a statement	Adds fares and tips from Uber or Lyft weekly PDFs. See Add missing fares.
Expenses	Your expense log and tax summary.
Export all my data	Your shifts, rides and miles as spreadsheets.
Tax mileage log	A year’s business miles, ready for taxes.

Report a problem: choose what it’s about, then type or tap Speak to describe it. You can also record a voice clip. Tap Review and send to see exactly what will be sent, then Send report.
Send feedback: email an idea or a problem.
About RideshareIQ: your app version. Include it when you report a problem.

Sign out: you can sign back in any time.
Delete all shift history removes every finished shift on all your devices.
Delete my account permanently deletes your account and all your shifts, rides, miles and earnings, in the cloud and on this phone.

Both deletes ask you to confirm and can’t be undone, so export your data first if you want a copy.

What you see	What to do
Miles stay at 0, or Mileage tracking needs attention	Set location to Allow all the time (iPhone: Always). On Android, also tap Allow unrestricted background on the Shifts tab. Then tap Open Shifts.
A shift had a tracking gap	Tap Report a problem on that card so the gap can be looked into.
Net profit or net per hour says Pending	A ride needs a fare, or your car costs aren’t in. See Add missing fares and Set up your car.
You forgot to start a shift	Import that week’s statement. The trips are added as rides, without miles.
Airports says the outlook could not be refreshed	Check your connection and tap the refresh icon. If it keeps happening, report a problem.
A shift is running on your other device	On this device, open Shifts and tap Continue on this device, then Continue here.
Changes from another device haven’t appeared	Open Account and tap Sync now (signed in only).

Still stuck? Open Account → Report a problem. You’ll see everything that’s sent before it goes.